This Privacy Policy explains how PetsFriend ("PetsFriend," "we," "us," or "our") collects, uses, and protects your personal information when you visit petsfriend.care, book our pet sitting or dog walking services, or otherwise interact with us. PetsFriend is a pet care business operating on the Treasure Coast of Florida.
If you have any questions, you can reach us at petsfriend772@gmail.com or 786-540-9029.
1Information We Collect
To provide pet care, we need to collect information about you, your home, and your pets. We collect:
Information you give us directly
- Your name, address, phone number, and email
- Names of household members and emergency contacts
- Details about your pets: names, breeds, ages, weights, medical conditions, medications, behavior, feeding instructions, and routines
- Veterinarian name and contact information
- Home access details: keys, lockbox codes, alarm codes, garage codes, and any other entry instructions
- Service preferences and special requests
- Payment information (typically processed through a booking platform; see below)
- Photos and notes you share with us about your pets or home
Information collected automatically when you visit our website
- Basic device and browser information (IP address, browser type, pages viewed, time on site)
- Cookies and similar technologies for site functionality
Information from third parties
- If you book through Rover or another booking platform, we receive information you have shared on that platform.
2How We Use Your Information
We use your information to:
- Provide and manage your pet sitting and dog walking services
- Communicate with you about bookings, schedules, and updates
- Send you photos and updates about your pet during visits
- Process payments
- Get your pet emergency veterinary care if needed
- Improve our services
- Comply with legal obligations
We do not sell your personal information to anyone, ever.
3When We Share Your Information
We only share your information in these limited situations:
Veterinarians and emergency services. If your pet has a medical emergency, we will share necessary information with your veterinarian or an emergency animal hospital.
Booking and business platforms. We use third-party services to manage bookings, payments, and communications (for example, Rover, and pet sitting software such as PetPocketbook or Time To Pet). Information you provide on those platforms is governed by their own privacy policies.
Payment processors. Payment information is handled by secure third-party payment processors, not stored by us directly.
Service providers. We may use trusted vendors (web hosting, email, scheduling) that have access to information only to perform tasks on our behalf.
Legal requirements. We may disclose information if required by law, court order, or to protect rights, property, or safety.
4Photos of Your Pet
During visits, we take photos and short videos of your pet for your own updates and our records. Occasionally we like to share cute photos of pets we care for on our website or social media (including TikTok @petsfriendpetsitting).
We will never share photos that show your home in identifying detail, your address, or anything that could compromise your security or privacy. If you do not want photos of your pet shared publicly, just let us know and we will only use them for your private updates.
5Home Security Information
We take home access information seriously. Keys, codes, and alarm details are stored securely, never shared, and used only to provide your requested services. When our care of your pet ends, we will return keys to you on request, or store them securely if you would like to keep us on file for future bookings.
6Cookies and Website Tracking
Our website uses standard cookies for basic functionality and may use analytics tools (such as Google Site Kit) to understand how visitors use the site. You can control cookies through your browser settings.
7How Long We Keep Your Information
We keep client records for as long as you remain an active client and for a reasonable period afterward so we can quickly help you when you book again. You can ask us to delete your information at any time (see "Your Rights" below). We may keep some information longer if required for legal, tax, or accounting purposes.
8How We Protect Your Information
We use reasonable physical, technical, and administrative safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
9Your Rights
You can:
- Ask us what information we have about you
- Ask us to correct information that is wrong
- Ask us to delete your information
- Ask us not to use your pet's photos publicly
- Opt out of marketing emails at any time
To make a request, email us at petsfriend772@gmail.com or call 786-540-9029.
10Children's Privacy
Our services and website are not directed to children under 13. We do not knowingly collect information from children. If you believe we have, please contact us so we can delete it.
11Florida and Other State Laws
PetsFriend is based in Florida and operates locally. Depending on where you live, you may have additional rights under state privacy laws. We honor reasonable requests in line with applicable law. Contact us at petsfriend772@gmail.com if you have a request.
12Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Effective Date" at the top and post the updated version on our website. For significant changes, we will let active clients know directly.
13Contact Us
Questions about this Privacy Policy or how we handle your information?
- Email: petsfriend772@gmail.com
- Phone: 786-540-9029
- Please allow 24 hours for a response.